Terms and Conditions
Registration Eligibility
Registration for the upcoming school year will only be accepted if all outstanding balances from previous years have been paid in full.
Registration is not confirmed until you receive both a confirmation from DNW and an official invoice issued by our office.
If you have an outstanding balance, please contact the DNW office directly to make payment arrangements before registering.
Payment Policy
Tuition and transportation fees are divided into 10 equal instalments, payable over 10 months.
The first payment must be received by August 15. Subsequent instalments will be billed on the first of each month beginning October 1.
There is a 2.4% surcharge for credit card payments using Visa, Mastercard, or American Express.
A valid credit card will be securely kept on file for all families, regardless of the selected payment method.
Alternative payment arrangements (e.g., cheque or EFT) must be discussed and approved with the DNW Registration Department.
Late payments or credit card declines will incur a $25 administration fee if payment is not received within five business days of the due date.
If payment remains outstanding after this grace period, bus service for the student will be suspended.
Bounced cheques will incur all applicable bank fees plus a $25 administrative fee charged by DNW.
Pick-Up and Drop-Off Procedures
Our routes are impacted by traffic, weather, construction, and other unpredictable factors. We strive to maintain a reliable schedule and appreciate your cooperation.
Students must be at the designated pick-up point at least five minutes before the scheduled time.
If picked up from a residence, students should wait at the front door five minutes in advance.
Students must wait in a single-file line and may not board the bus until the driver opens the door.
The driver will not wait for late arrivals nor depart early.
At drop-off, the designated adult must be at the stop at least five minutes before arrival time.
If a child is not met as expected, parents must call the DNW office to arrange pickup.
Do NOT chase or attempt to stop the bus once it has departed a stop. Repeated violations will result in immediate suspension of service with no refund.
Bus Identification and Seating Arrangements
Photo ID bus cards will be issued to all registered students prior to the start of the school year and may be required for boarding.
Seating arrangements are determined by the DNW office and are based on factors such as safety, supervision needs, and route logistics.
All students must sit in their assigned seats as per the official seating chart provided by DNW.
Failure to comply with assigned seating may result in disciplinary action as outlined in the Passenger Conduct Policy.
Passenger Conduct Policy
Remain seated at all times while the vehicle is moving.
No eating or drinking on the bus.
No throwing objects inside or outside the vehicle.
Use respectful, appropriate language at a low volume.
Treat DNW property with care — no standing on seats, writing on surfaces, or damaging equipment.
Bullying, harassment, or any form of abuse is strictly prohibited.
Respect fellow passengers’ property and follow the driver’s instructions at all times.
Avoid behaviour that may endanger the safety of others or distract the driver.
Consequences for misconduct: first offence written warning, second offence one-week suspension, third offence permanent removal from service with no refund.
Vandalism or Willful Damage
Parents or guardians will be held financially responsible for any damage caused by their children.
DNW will seek full reimbursement for repair or replacement costs.
Failure to pay for damages will result in suspension of services.
DNW reserves the right to suspend service at its discretion pending review of serious or repeated incidents.
Privacy Policy
DNW collects and manages personal information to provide safe and efficient transportation services.
This includes student and parent names, contact details, emergency contacts, ID numbers, medical info, and behavioural records including audio or video footage.
Information may be collected through schools or directly from parents or guardians.
Some buses are equipped with cameras that record video and audio. Footage may be shared with schools or law enforcement for safety or legal purposes.
Personal data is used only to deliver our services and may be shared with schools, subcontractors bound by similar privacy obligations, or law enforcement when legally required.
Information is stored securely. You may access or request corrections to your data by contacting our Privacy Officer.
This policy may be updated periodically. Material changes will be communicated and additional consent requested if required.
Acknowledgment and Agreement
We appreciate your choosing Darchei Noam Ways Ltd. Your cooperation helps us maintain a safe, reliable, and respectful environment for all students and families.
By completing registration you confirm that you have read, understood, and agree to comply with these terms and conditions.
A valid credit card will be kept securely on file even if you opt for an alternative payment method. Any alternative arrangements must be approved with the DNW Registration Department.